Privacy Policy and Personal Data Protection
Introduction
Seamailer provides email marketing tools and services to its customers (“you,” “your,” or “User”). We understand the importance of safeguarding the personal data that we collect and process on behalf of our users and their customers. This Privacy Policy outlines how we handle your personal data in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other relevant laws.
Definitions
• Personal Data: Any information that identifies or can be used to identify an individual directly or indirectly, such as name, email address, IP address, or other identifiers.
• Data Controller: The entity that determines the purposes and means of processing personal data (for Seamailer’s customers, you are often the data controller).
• Data Processor: The entity that processes personal data on behalf of the Data Controller (Seamailer is a data processor for its users’ marketing campaigns).
• Processing: Any operation or set of operations performed on personal data, such as collection, storage, use, disclosure, and deletion.
Information We Collect
Data You Provide to Us:
Account Information: When you register for an account, we collect personal information such as your name, email address, company name, billing information, and payment details.
User Communications: If you contact us via email, chat, or other support methods, we collect and store that communication.
Customer Content: As a user of Seamailer’s email marketing services, you may upload email lists, including personal information about your customers, prospects, or leads. This data may include names, email addresses, phone numbers, and other relevant information.
Data We Collect Automatically:
Usage Data: When you use our Service, we collect information such as your IP address, browser type, device identifiers, and access times. We may also track which pages you visit and how you interact with our platform to improve the user experience
Cookies and Tracking Technologies: We use cookies and similar technologies to analyze usage patterns, manage the platform, and provide personalized content. You can manage cookie preferences via your browser settings.
Third-Party Data:
We may receive personal information from third-party services that integrate with our platform, such as payment processors, customer relationship management (CRM) systems, and marketing platforms.
How We Use Your Data
We use your personal data for various purposes, including:
To Provide and Improve the Service:
We process your personal data to create and manage your account, provide access to our Service, and improve the performance and features of our platform.
To Communicate with You:
We use your email and contact information to send you important updates about the Service, such as security alerts, payment confirmations, and account notifications. We may also send you marketing emails if you have opted in to receive them, but you can unsubscribe at any time.
To Ensure Security:
We use personal data, including IP addresses and device information, to monitor for potential security breaches, fraud, or unauthorized access to our platform. We may use automated decision-making to detect and prevent harmful activity on our platform.
For Billing and Payments:
We process your payment information to manage billing, process transactions, and provide refunds (where applicable). We may share payment information with third-party payment processors for this purpose.
For Analytics and Research:
We use aggregate and anonymized data to understand how users interact with our Service and to make improvements. This may include the use of third-party analytics tools.
To Comply with Legal Obligations:
We may process your personal data as required by law or to comply with lawful requests, including government requests, legal proceedings, or court orders.
Sharing and Disclosure of Personal Data
We do not sell your personal data to third parties. However, we may share your personal data in the following circumstances:
With Your Consent:
We may share personal data with third parties if you explicitly provide your consent, such as when you choose to integrate with third-party services.
With Service Providers:
We share personal data with third-party service providers who assist us in providing the Service (e.g., payment processors, customer support tools). These third parties are contractually bound to process your data only in accordance with our instructions.
For Legal Compliance:
• Comply with legal obligations, judicial or government requests.
• Protect the rights, property, or safety of Seamailer, its users, or the public.
• Enforce our agreements and policies.
Business Transfers:
If Seamailer is involved in a merger, acquisition, reorganization, or sale of assets, your personal data may be transferred as part of the transaction, subject to confidentiality and protection standards.
Data Retention
We retain your personal data for as long as necessary to fulfill the purposes described in this Privacy Policy, or as required by law. The length of time we retain data depends on factors such as the nature of the information and our legal or regulatory obligations. When we no longer need to retain your data, we will securely delete or anonymize it.
International Data Transfers
Seamailer is a global company, and as such, your personal data may be transferred to, stored, or processed in countries outside of your own, including the United States or other jurisdictions that may have different data protection laws. Where required, we will ensure that such transfers comply with applicable legal requirements, such as the use of standard contractual clauses (SCCs) under the GDPR.
Your Rights and Choices
As a data subject, you have the following rights regarding your personal data, subject to local laws:
Access:
You have the right to request access to the personal data we hold about you, including details of how we process and use that data.
Correction:
You have the right to request that we correct any inaccurate or incomplete personal data.
Deletion:
Restriction of Processing:
You have the right to request that we limit the processing of your personal data in certain circumstances.
Data Portability:
You have the right to object to the processing of your personal data for certain purposes, including marketing.
Object to Processing:
You have the right to request that we limit the processing of your personal data in certain circumstances.
Withdraw Consent:
If you have provided consent for the processing of your personal data, you may withdraw your consent at any time.
To exercise any of these rights, please contact us at support@seamailer.app. We may need to verify your identity before processing your request.
Data Security
Seamailer takes the security of your personal data seriously. We implement appropriate technical and organizational measures, such as encryption, access controls, and monitoring systems, to protect your data from unauthorized access, alteration, or loss. However, no system can guarantee absolute security, and you acknowledge that you use our Service at your own risk.
Children’s Privacy
Our Service is not directed to individuals under the age of 18. We do not knowingly collect personal data from children under 18. If we become aware that a child under 18 has provided us with personal data, we will take steps to delete such information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and indicating the effective date. Your continued use of the Service after such changes will constitute acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact us at: support@seamailer.app